RETURNS & REFUND POLICY

We offer a full refund on all UNOPENED Regen Vitamins products, less a $6.99 return shipping fee.

If for any reason you are not completely satisfied with the product, please reach out to us through our Contact Page for a faster response.

We offer FULL refunds for unopened, unused products within 30 days of purchase. We will provide a return shipping label; a $6.99 return shipping fee will be deducted from your refund. Once we receive the product, a refund will be issued, less the $6.99 return shipping fee, within 5-7 business days.

To start a return, you can contact us at support@regenvitamins.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@regenvitamins.com.

If you haven’t received a refund after 10 days, please check your bank account again. You may also need to contact your credit card company, it can take time before your refund is officially posted to your account. You may also need to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at support@regenwellnessvitamins.com