Wondering where your order is or when it'll arrive? Here's what you need to know.

Supplement Order & Shipping Status FAQ

How do I track my order?

You'll receive a shipping confirmation email with a tracking link once your order ships. You can also check order status by logging into your account.

How long does shipping take?

Since we work directly with the manufacturers and fulfillment partners, shipping times may vary. We aim to fulfill orders within 2 business days of receipt, but may take longer during times of high volume.

Why hasn't my order shipped yet?

Orders typically process within 2 business days. Since we work directly with the manufacturers and fulfillment partners, tracking link emails may be delayed, though your order has already processed — occasionally high order volume or an out-of-stock item can cause additional delays.

How much does shipping cost?

We offer a flat rate shipping and fulfillment fee at $12.99 per order.

Do you ship internationally?

Currently we ship within the US only.

Can I change my shipping address after placing an order?

We cannot guarantee changes to orders after they've been submitted.

My tracking says delivered, but I don't have my package. What do I do?

Check with neighbors and building management first, as carriers occasionally misdeliver. If you still can't locate it after 24-48 hours, contact us and we'll help sort it out.

Can I expedite my order?

Due to the variety of shipping methods our partner manufacturers use, we do not offer expedited shipping.